Consumer Reports Retreats On Review of Tesla Model S

Image: Teslamotors.comThe Tesla Model S all-electric car garnered high praise and an unheard of 103 points out of 100 for a better than perfect score by Consumer Reports. The car was lavished with praise from the tight-fisted consumer review firm that rarely, if ever, gives out such stellar review scores.

But it seems that Consumer Reports may have been too quick to give the Tesla Model S the highly sought after “Recommended” rating because owners who purchased these cars reported grave and annoying problems with it.

The car reliability survey, conducted every year by Consumer Reports, listed the Tesla Model S in the study and 1,400 unhappy customers complained about all sorts of problems ranging from minor annoyances related to faulty windshield wipers to major items regarding the electrical system.

What Went Wrong?

The electric motors (one per rear wheel) have been problematic as well as the charging system, which are both essential to the very nature of how the car operates and are factors in driving, so to speak, the mystic of Tesla electric cars.

Problems that are more mundane are associated with bad wheel alignment, steering issues, suspension, the touchscreen dashboard, and other issues.

Some car industry reviewers believe that the 2015 Tesla Model S has more bugs and problems than the previous edition of last year. If true, this news does not bode well for Tesla’s reputation as its shares took a downturn of 2.96 points today.

What Tesla Is Doing

Apparently, Tesla Motors is taking these reports of its misbehaving cars seriously by assuring its customers that the issues will be solved quickly. Tesla customers sign up for 4 or 8-year warranties when they purchase their cars so the costs for repairs are free.

How Are Customers Reacting?

You would think after such bad news and problems with the Tesla Model S that customers would be fuming and angry. But interestingly enough, the owners of these über electric cars are still very happy with their rides.

Why all the goodwill and loyalty? One major reason is how Tesla is addressing these problems.

A Tesla spokesperson said:
"Consumer Reports also found that customers rate Tesla service and loyalty as the best in the world.

“Close communication with our customers enables Tesla to receive input, proactively address issues, and quickly fix problems. Over-the-air software updates allow Tesla to diagnose and fix most bugs without the need to come in for service. In instances when hardware needs to be fixed, we strive to make it painless."

With 97 percent of the survey participants saying that they would happily buy this model again, Tesla is doing something right.

Source: The Washington Post
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